FREQUENTLY ASKED QUESTIONS
Do you deliver?
Yes! You can read more here.
What makes Backcountry Tiny Homes different from other tiny home builders?
We're not just contractors looking to repurpose our skills for small dwellings. We're engineers, small-space lovers, and tiny homeowners ourselves. We don't believe that we can properly design and understand the needs of living small without having a passion to do so. Our Owners, Tina & Luke, lived off-grid in our Basecamp model for (3) years with (3) dogs. They've used their experiences to help better shape designs and develop furnishings that work efficiently for future homeowners.
We whole-heartedly believe in transparency as a key to our success. Our quotes display full line items and we give homeowners access to our personal schedules along with daily updates on the progress of their builds through pictures, daily logs, videos, and more. Our clients should always know what is happening with the home and we can only do that by opening our world to yours fully.
Can I visit you and tour a tiny home?
Where are you located?
We are located in Hampstead, NH. We are open by appointment only. If you plan to be in the area and would like to take a walkthrough of our shop, please sign up here.
Can I tow my tiny house?
Yes! Pending the size of your tiny home, how often you plan to tow it, and where you plan to visit, we recommend different size haul vehicles for you. Should you elect to build a tiny home that is bigger than 13.5-ft tall x 8.5-ft wide there are additional permits and regulations that may prevent you from towing your home yourself without special licensing. Please note that each state in the USA has their own height maximum requirement per DOT.
Can you use my old trailer and reclaimed materials in my build?
We source all tiny home trailers brand new and we will not work with refurbished trailers. Your trailer is the foundation that supports the rest of your home so we invest in high quality foundations that are purpose built for your specific home. We will spec out the correct width, length, axle count, and axle rating. If you are DIY building and you intend to repurpose a used trailer, please ensure it is the proper GVWR/GAWR for your intended weight and that it is properly licensed. As for reclaimed materials, we unfortunately will not work directly with reclaimed materials that do not come straight from a manufacturer specializing in them. The reason for this is to ensure the safety our staff. It is important to note that the labor required to properly clean and use reclaimed materials typically negates the financial savings of the material in the first place in a professional building setting.
Do you offer any accessible tiny homes (ADA, Sensory Sensitivities)?
Yes! We thoroughly enjoy designing tiny homes that are accessible to anyone. We have experience with designing to ADA guidelines. If you or a loved one who will live in the tiny home is sensitive to chemicals or other sensory channels, please ask us about design options!
Can I order multiple tiny homes?
Yes, we can provide multiple tiny homes to a single client. Though, we are not a large-scale tiny home production company. We build our homes one at a time in order to provide quality communication and production. While we don't exclusively deny large orders (2+ homes per client), it's important to note that we do not have the space, equipment, or staff to produce large orders in a short time. For clients that order multiple homes, we spread out their order so as to not overbook our available build slots and take away build slots from clients who order a single home. We build between 15-22 tiny homes a year and we typically limit clients who purchase multiple to a maximum of 2-3 tiny homes per year in order to allow for other client build slots.
What is your tiny home warranty policy?
We have a (30) day callback guarantee and first-rain guarantee. We also provide manufacture warranties for all siding, roofing, and appliances where applicable.
What is your return policy?
Design & Quotes
If you have paid your $1500 non-refundable deposit for a tiny home build design or $50 for a detailed budgetary quote, we cannot refund this. This deposit will go towards the overall cost of your tiny home, no matter when you decide to build with us.
Should you want to cancel your furnishing after you have confirmed your color & finishing options, we can refund shipping only if it has not shipped yet.
Should you want to cancel your furnishing before you confirm your color & finishing options, we can provide a full refund.
Want to make changes to your color & finishing options after you have confirmed them? If we have not begun construction on your furnishing yet we can make changes without a change fee. If you want to make changes to your color & finishing options after we have begun construction, a change fee will be issued on a case by case basis. Once your furnishing is shipped, we can no longer make changes.
Should your furnishing arrive damaged due to transit, we will assess refunds or replacement parts on a case by case basis.
If you damage your furnishing, we sell replacement parts and pieces but we do not have a warranty.
What are your payment terms?
For tiny home purchases, we split up payment over several installments.
1st Payment: The first payment is for your design phase. As we split up design from construction, we have clients pay for their design separately from the cost of construction. Though, the cost for design is built into the tiny home prices you see on our website, so it is already included in the overall tiny home cost. This payment happens, approximately, 1-2 weeks prior to the start of the design phase. To see the cost of our design phase, click here.
2nd Payment: The second payment takes place during the construction phase. This payment includes the cost of all the material of your tiny home so that we can begin sourcing as soon as possible. We will not collect costs for labor, overhead, subcontractors, or fees at this time. On average, this payment is 50% of the cost of your tiny home. This payment happens, approximately, 10-12 weeks prior to the start of construction so that we have enough time to source long lead time items.
4th Payment: The fourth payment is the cost of labor and the second half of the cost of overhead. On average, this payment is 15% of the cost of your tiny home. This payment happens, approximately, 1-2 weeks prior to the start of utility rough-in during construction.
How does relative humidty impact your warranty?
Please see our relative humidity addendum from our design/build contract:
a. Flooring expanding and contracting, possibly separating from its connection joint. DESIGNER is unable to meet manufacturer’s requirements for installation to maintain relative humidity levels during and after installation.
b. Wood product expanding and contracting, possibly creating gaps/cracks in the tongue and groove or painted/sealed joint between the wood product. DESIGNER is unable to meet manufacturer’s requirements for installation to maintain relative humidity levels during and after installation.
c. Knot sealer and primer is used on all painted wood product applications. Knots can still bleed through paint over time due to climate impacts. Resealing by OWNER may be necessary.
d. Applied silicone and adhesive caulking may possibly shrink over time due to climate impact. Reapplication by OWNER may be necessary for proper waterproofing
What kind of water connection do you supply?
We install a city water inlet RV connection onto all of homes.
What kind of electrical connection do you provide?
We install a twist and lock RV standard electrical plug on all homes. They range anywhere from 30amp/120V to 50amp/220V. You will need to provide the proper electrical connection at your parking space and purchase a 'dog bone' connector to plug into your home. A standard 3-prong cord is typically sufficient. If we delivery your home we will ground your home.
What type of toilets are typically in tiny homes?
We install plumbed flush toilets and composting toilets regularly though there are also incinerating and dry flush toilets on the market that can be installed.
What appliances can I expect to run with solar panels?
This is always a tough question. As a rule of thumb, if you want to use an appliance that requires electrical to heat something (IE hair dryer, electric cooktop, coffee maker, clothes dryer, etc.) this item will not do well with an off-grid system. We can install systems large enough to run these types of appliances but the cost for a solar system that could function properly is akin to a foundation home-sized solar system; both in cost and size.
We recommend using propane appliances where possible to reduce the demands on your solar system.
What are my heating and cooling options?
For heat, we can install propane/gas, electrical, and/or solid fuel. For cooling, we can install minisplits, window units, or hvac vents for floor model ACs.
What kind of sewer hook up to you provide?
For sewer water we prep your home with a standard ABS fitting and waste gate that works at any RV park for disposal.
What kind of insulation do you include in your homes?
We provide the insulation that will work best for your climate. As a standard we use Rockwool insulation as it is fire retardant, noise dampening, and waterproof. Though, we also use closed cell spray foam and rigid foam. We tend not to use pink fiberglass insulation as it can fall during transit (even the faced ones) which will damage your building envelope.
Design & Build
What is a Mountain Series model?
Our Mountain Series is the name we have given to our overall brand that reflects a simpler, woodsy aesthetic. It encompasses the Basecamp, Grizzly, Bivouac, and Acorn.
I can't find photos of some of your Mountain Series homes. Where can I find them?
All of our Mountain Series homes have been planned and engineered, but not all of them have been built yet. While we would love to have photos of each of our models, but we do not yet have the money to build them. We need you to order one!
How long will it take to build my tiny home?
Most of our homes are built within 8-12 weeks depending upon lead sourcing times. Your design phase usually takes 4-6 weeks depending on how quickly you're able to respond to our designer's questions. In total, tiny homes have about a 6-12 month lead time. Though, lead time is entirely dependent on material sourcing time. Emails us to find out the current lead time.
Will you set up my tiny home once it is delivered?
We can! We do not include installation as part of our pricing but ask us about what setup includes and how much it may cost.
Do you sell plans?
No. While we have clients go through the design phase prior to construction of their home, we do not offer stand-alone plans for DIY construction.
Do you build foundation tiny homes?
No. We are a strictly a THOW (Tiny Home on Wheels) builder.
How big can I build my THOW (Tiny Home on Wheels)?
We can build lengths 12-ft through 30-ft win increments of 2-ft on utility trailers. For gooseneck trailers we can build 25-ft through 37-ft.
I want a home! Where do I start?
Visit our getting started page to see what you first step is!
What is your build schedule like? When can you start building my home?
Our build schedule varies. We encourage you contact us to ask for current build times.
How heavy are your homes?
We list the GAWR, GVWR, and dry weight of each Mountain Series tiny home on their downloadable spec sheet on their respective pages. For custom homes it depends what size and finishings you choose.
Are tiny homes suitable for pets?
Absolutely! A vast majority of our home owners have pets. We have designed homes for dogs, cats, snakes, pigs, and more! We can design special areas in for your pet. Just ask your designer! We pride ourselves in specializing in pet-friendly tiny homes. Our Owners, Tina & Luke, have (4) dogs of their own and they too have lived/are living tiny!
Can a family live comfortably in a tiny home?
Absolutely! We have had familes of 6 find it comfortable and easy to live tiny but it will really depend on your own personal expectations. We encourage you to reach out to families already living tiny and ask them about their experiences.
Can any of your Mountain Series homes be built in a different length or width?
We can build a custom version of any of our models. This includes different sizes. Though, when we change the length of an existing Mountain Series tiny home we have to reevalute for proper weight distribution and dry weight.
Do you design eco-friendly homes?
The paints, insulation, and wood products we use are low VOC. We can source reclaimed wood if it is requested by our clients. We can and do use energy star appliances and led lighting as well.
What is your current build schedule? How soon can my home be built?
Whether you are purchasing one of our Mountain Series models or having a custom tiny home built, all clients must first complete the design process with us. While the time spent in the design phases varies from client to client, on average it takes about two months depending upon our current design schedule and the amount of customization you require (if any). In order for a client to secure a build slot with us, you must have your financing in place and you must sign off on your designs and certified quote. For more information regarding our design and build process please click here. For our current build schedule please email us.
Certifications & Legal
Are You RVIA Certified?
We are not RVIA certified but we have begun the process to be NOAH certified. In the meantime, we have and continue to build to the same RV standards for electricity, plumbing, and FHL (fire, health, life safety) and we build homes to meet the new IRC 2018/2019 Appendix Q that has already been adopted in the state of MA, NY, ME and other states around the United States.
Where can I park a tiny home on wheels?
Each jurisdiction within each state is different, and for that reason we encourage you to reach out to your local planning and land use department to speak directly to them regarding zoning and building requirements for the area in which you intend to park.
Is a tiny home legal where I live?
We encourage any prospective tiny home owner to reach out to their local planning and land use department concerning matters of legality in the jurisdiction in which you intend to park. Another great resource is the Tiny Home Industry Association: https://tinyhomeindustryassociation.org/appendix-q-state-by-state/
Does my home need to be RVIA certified?
In short, no it does not need to be RVIA certified. Though having an RVIA certification will allow you to park your tiny home in more places, provide you more financing options, and more insurance options. It may make it easier to resell giving your buyer a piece of mind. We have bult non-RVIA certified homes in the past and they have been able to find financing, insurnace, and parking without issue but they have more limited options.
Financing & Pricing
Do you offer financing? How can I finance my tiny home?
Past home owners have received their financing as new home construction, mortgages, RV loans, home remodel, and personal loans. We have seen a lot of success with 3rd party online vendors, as well as local credit unions and USAA. If you find a financial institution that is interested in working with you on financing, we would be more than happy to provide them our contact information in order to answer any questions that they may have.
How much are your homes?
For pricing for any of our homes, click here.